May 11, 2023 · In addition to assisting agents in the handling and direction of calls, this software also manages agents and workflow, as well as tracks and displays metrics. This center …

Mar 24, 2025 · Integration made simple Integrating our API into your existing workflow is straightforward. Here's a high-level overview of the process: Capture the audio during your …

Sep 20, 2020 · An effective continuous integration system is a crucial component for fast-paced software development. At Hiya, we built our CI system using Jenkins deployed on Kubernetes …

Aug 13, 2025 · Hiya’s Voice AI Agents are digital representatives that handle both inbound and outbound phone calls with empathy and intelligence.

Feb 23, 2021 · There are more distractions, and falling out of a productive workflow is much easier. Plus, more people have taken up working in outbound call center positions for the first …

Jan 27, 2022 · Try implementing these suggestions into your team’s workflow today. To learn more about how to optimize your call strategy to boost the most important KPIs, Download our …

Oct 19, 2021 · They find ways to optimize their workflow to focus on what will create the best experience for their callers. They understand what the company’s mission and goals are and …