Part of ServiceNow ITSM and built on the AI-powered ServiceNow AI Platform, Request Management provides an intuitive self-service option for customers and employees to request services, products, …

ServiceNow (also called Support@Duke) is your service management system at Duke to submit and track technology incident tickets. It also contains OIT's online knowledgebase, which allows you to …

While Cases are the most common ticket types within ServiceNow, there are other types, including Requests, Requested Items, and Catalog Tasks. Requests from the customer portal are handled a …

Make it easy to request products, services, and answers—anytime, on any device. Deliver a personalized experience on any device or channel with no extra development needed. Handle …

Use the ServiceNow Request node to connect to ServiceNow and issue requests to create, retrieve, update, download, and delete objects.

May 9, 2024 · Discover the essentials of ServiceNow Request Management with our comprehensive guide. Learn how ServiceNow streamlines request processes, enhances customer satisfaction, and …

ServiceNow Request Management provides a comprehensive request fulfillment process that includes the ability to track, manage, and approve requests. The platform enables organizations to manage …

This article covers the benefits of service request management, the life cycle of a service request, and steps to create and manage a service request with prerequisites.

Jan 8, 2025 · ServiceNow Request Management is a versatile tool that can transform how your organization handles service requests. By following these best practices, you can create a …

Dec 9, 2025 · A practical ServiceNow review covering pricing, capabilities, and user feedback. Find out if it’s the right platform for your team.