Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated …

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

Directly OnDemand is powered by a network of on-demand freelance experts, who are at the center of everything we do.

Aug 19, 2020 · Companies such as Microsoft, Samsung, Airbnb, and Autodesk are using Directly’s AI platform to deploy intelligent virtual agents and predictive routing — and leverage …

After experts are approved, they are invited to join the Directly OnDemand platform and complete a series of customized educational courses, curated by our skilled professional education team.

Here at Directly, we think of this action as simply rerouting the ticket to the correct place for the customer to get the best answer. First we route tickets to the best experts, then it either gets …

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Directly’s messaging solution provides both automation and staffing to deliver an effortless customer experience.

The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences.