Wendy, Drive-Thrus

Wendy's has begun using AI at its drive-thrus. Will the tech come to MA? What to know
The company stresses on its website that the AI technology will be "an assistant – not a replacement" to Wendy's employees.
Wendy’s Is Making Big Changes to Its Drive-Thrus This Year — and Customers Are Divided
Wendy’s will use FreshAI, a voice AI assistant, at hundreds of Wendy’s locations by the end of 2025, CEO Kirk Tanner announced on Feb. 13. The news was met with mixed reactions from fans of the fast food chain online.
More Wendy's restaurants will use AI to take your drive-thru order this year
An AI ordering assistant named FreshAI will be taking drive-thru orders at 500 more Wendy's restaurants this year, CEO Kirk Tanner said.
Wendy’s Has Made a Change + Customers Are Furious About It!
In "Whoever's in New England," McEntire plays the part of a forlorn spouse who stays true to her cheating husband, no matter how often he leaves her lonely for out-of-state "business trips."
Big changes are coming to Wendy’s drive-thru
If you frequent the drive-thru line at Wendy’s, be prepared for some A.I. technology to take your order by the end of the year. In a Feb. 13 earnings call, CEO Kirk Tanner revealed Wendy’s would deploy “voice-enabled AI order taking” at up to 600 restaurants across the country.
Wendy's Is Rolling Out AI Order Takers to Hundreds of Drive-Thrus
Wendy's is expanding its use of artificial intelligence in drive-thru operations. By the end of 2025, the company plans to implement AI voice assistants in 500 to 600 drive-thru locations, up from around 100 currently utilizing the technology.
Who's taking your order at Wendy's? Fast food chain plans AI drive-thru order rollout
An AI ordering assistant called FreshAI will take drive-thru orders at 500 more Wendy's restaurants this year, CEO Kirk ...
Wendy’s adding AI voice assistant to take drive-thru orders — and customers slam the tech: ‘They suck so badly’
The chain’s AI voice assistant — dubbed “FreshAI” — first began testing in 2023 and is currently used in about 100 Wendy’s ...
Wendy’s plans to add more AI ordering assistants to restaurants nationwide
Wendy’s plans to expand its “voice-enabled AI order taking” at up to 600 restaurants nationwide by the end of the year, CEO ...
Wendy’s adds AI voice assistant to take drive-thru orders
The fast-food chain Wendy’s will implement artificial intelligence (AI) to assist with order-taking at hundreds of its ...
AI will take your drive-thru order at more Wendy's restaurants this year
Wendy's will use voice AI to take drive-thru orders at between 500 and 600 stores by the end of 2025, its CEO said.
Wendy’s customers bitter over ‘garbage’ decision to employ AI bots — but some are relieved
Wendy’s is employing AI bots at its drive-thrus — and customers have mixed feelings about it. The CEO of Wendy’s, Kirk Tanner ...
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SpongeBob Gives Wendy’s a Boost as Voice AI Growth Looms
Wendy’s navigated a pressured fast-food category in 2024 on three fronts—technology, innovation, and breakfast, the latter of ...