CAMPBELL, Calif., August 19, 2025--8x8, Inc. (NASDAQ: EGHT) announces innovations across the 8x8 Platform for CX, helping ...

"We are honored to be recognized in both the 2025 Metrigy MetriStar Awards and the CCaaS MetriRank report, affirming our ...

The potential for AI in CX is significant, but success relies on combining technology with structured data and human ...

As customer expectations evolve, businesses are seeking more advanced AI solutions that can bridge the gap between automated ...

AI's true power lies not in replacing humans, but in augmenting their capabilities and enabling businesses to deliver smarter ...

Katrina Fine explains how Hyatt balances global consistency with local flair to create memorable guest experiences.

As expectations rise and markets saturate, the real battleground lies in customer experience. Get insights into the CX best ...

Today, AKOOL not only leads the Inc. 5000 but also tops G2’s AI video software rankings and enterprise adoption ...

Customer experience company Fusion CX opens a new 54,000 sq ft delivery centre in Siliguri, West Bengal. This facility will focus on omnichannel solutions, enhancing both customer and seller ...

Chatbots only respond to customers’ simple questions. Agentic AI can perform complex tasks such as starting returns, ...

Consumer rage, complaint behavior and AI adoption look very different in the U.S. and Japan—offering sharp lessons for CX ...