"We are honored to be recognized in both the 2025 Metrigy MetriStar Awards and the CCaaS MetriRank report, affirming our ...

As customer expectations evolve, businesses are seeking more advanced AI solutions that can bridge the gap between automated ...

Today, AKOOL not only leads the Inc. 5000 but also tops G2’s AI video software rankings and enterprise adoption ...

AI learns from us. And we’re biased. Because AI is trained on largely human-generated content, it picks up on our biases and bakes them in. That’s why most conversations about AI bias focus on bad ...

Customer experience company Fusion CX opens a new 54,000 sq ft delivery centre in Siliguri, West Bengal. This facility will focus on omnichannel solutions, enhancing both customer and seller ...

DENVER, Aug. 21, 2025 /CNW/ -- Startek ® was named the winner of a Silver Stevie® Award in the Customer Service Solution category in The 22nd Annual International Business Awards ® last week.

First-of-its-kind platform lets any brand launch fully branded mobile services - with AI orchestrating network setup, service operations, and custome ...

which have their own growing list of AI offerings. Salesforce could lose market share to Microsoft Dynamics 365, which ...

Without a doubt, the CX opportunity is here now. AI is ready and customers are ready for AI, says Bruce von Maltitz of 1Stream.

Across industries, callers typically abandon the support journey at about 2 minutes and 36 seconds. After that, your brand promise is nothing more than a broken dial tone. It’s not about channels, ...

Samsung Electronics MENA's Omar Saheb shares insights into the brand's summer campaign with FACES Beauty Middle East.