Customer experience company Fusion CX opens a new 54,000 sq ft delivery centre in Siliguri, West Bengal. This facility will focus on omnichannel solutions, enhancing both customer and seller ...

Across industries, callers typically abandon the support journey at about 2 minutes and 36 seconds. After that, your brand promise is nothing more than a broken dial tone. It’s not about channels, ...

From IBM's AI for Everyone on edX to Google Cloud's Introduction to Generative AI, and practical modules from Microsoft, HP ...

Without a doubt, the CX opportunity is here now. AI is ready and customers are ready for AI, says Bruce von Maltitz of 1Stream.

Brands and agencies are shifting from reactive to proactive strategies, leveraging AI to anticipate customer needs while navigating ethical and technical challenges.

WriteNinja.AI, a pioneering technology firm in the artificial intelligence content space, today announced the landmark launch of its revolutionary new WriteNinja AI Humanizer tool. This cutting-edge ...

Powered by OpenAI’s Reinforcement Fine-Tuning technology, this first-in-class AI copilot delivers real-time, patient-specific, evidence-based insights, directly within the EHR, underpinned by trusted ...

First-of-its-kind platform lets any brand launch fully branded mobile services - with AI orchestrating network setup, service operations, and custome ...

AI learns from us. And we’re biased. Because AI is trained on largely human-generated content, it picks up on our biases and bakes them in. That’s why most conversations about AI bias focus on bad ...

Under the terms of the multiyear deal, 32 teams will start using Microsoft Copilot and Azure AI to help collect and analyze ...

Today, AKOOL not only leads the Inc. 5000 but also tops G2’s AI video software rankings and enterprise adoption ...