Framer raises $100 million Series D at $2 billion valuation. Enterprise adoption grows. Business customers are now Framer's ...

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through ...

With 30% of budgets headed to digital ads, marketers must prove ROI while balancing martech, labor and agency spend.

Customers don’t see backend problems — but they feel them. Here’s how dedicated IPs reduce hidden CX friction.

In 2025, the digital experience (DX) stack no longer resembles a neatly layered architecture. It has evolved into a dynamic ...

Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

The lawsuit also comes against the backdrop of the FTC’s Click-to-Cancel rule, finalized in October 2024 but shot down in ...

Prioritize ease. Delivering great CX should sit alongside building mental and physical availability as a key goal for every ...

For marketers, the lesson is clear: move from campaigns as endpoints to content as infrastructure. A one-off stunt, like a ...

Katrina Fine explains how Hyatt balances global consistency with local flair to create memorable guest experiences.

The big news from the call center software angle? The merger between Verint and fellow Thoma Bravo company Calabrio.

Global Press Ganey Forsta survey reveals most consumers are willing to share personal data for better experiences, but few trust brands to use it responsibly CHICAGO--(BUSINESS WIRE)--Press Ganey ...