AI jobs, emerging roles, and workforce transformation highlight how AI is reshaping hiring, development, and retention in the ...
Few schools of thought have had more impact on how I run a business than dynamic work design. The concept was pioneered by friends of mine at MIT, Donald Kieffer and Nelson Repenning. The two spent ...
ILR Review, Vol. 62, No. 4, The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers (Jul., 2009), pp. 510-532 (23 pages) This study examines reasons for variation in ...
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