If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

In the fall of 2020, University Libraries introduced a new customer service training program to all its faculty, staff and student employees. This online program is aimed at orienting and training ...

It’s a good thing Ward was drawn to this field, where she has now been a beloved and admired figure for over 15 years. The adulation from both her guests and her teammates has been such that her spa ...

Excellent customer service is the backbone of any successful business and can help keep you top of mind for those looking for your products or services again. While providing good customer service ...

A group of high school students from across Lawrence County who participate in Youth Leadership Lawrence graduated from an overnight customer service training program at the Double Tree Hotel in ...

Follow these steps so your organization is fondly remembered by customers long after they have experienced your iconic customer service. Here are five of the most frequent customer service mistakes I ...