FRANKLIN, Tenn.--(BUSINESS WIRE)--Eleveo has joined Zoom’s ISV Partner Program and is integrating its Workforce Optimization (WFO) software suite with Zoom Contact Center, the company’s omnichannel ...

DALLAS--(BUSINESS WIRE)--Prolucent Health®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced that veteran healthcare sales executives ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

SCOTTSDALE, Ariz., Feb. 27, 2018 (GLOBE NEWSWIRE) -- dvsAnalytics, a globally recognized leader in workforce optimization, today announced that Encore ™ version 6.0.6 is compatible with Mitel’s ...

Or maybe you've finally got workforce management covered, and it's time to address some performance issues. In that case, maybe a larger workforce optimization suite is in order. We'll cover the range ...

DMG Consulting last year valued revenue for the global contact center workforce optimization market at $2.1 billion, up only slightly from 2019’s total. The primary drivers of the market during the ...

Calabrio's fully-integrated Speech Analytics software application option, called Calabrio Speech Analytics, turns recorded phone transactions into meaningful data that is automatically reviewed, ...

The deployment involves advanced WFO capabilities, including enterprise workforce management, performance management, desktop and process analytics, and work allocation manager. Leveraging these ...

GE Healthcare, a leader in workforce optimization software and services, today announced that the company has been named the KLAS Category Leader for both Time and Attendance and Scheduling: Nurse and ...

AI-powered personalization for workforce optimization is the new trend helping companies simultaneously improve worker retention and increase productivity. It is clear that companies need new methods ...

LINCOLNSHIRE, Ill.--(BUSINESS WIRE)-- Zebra Technologies Corporation (NASDAQ: ZBRA), a leading digital solution provider enabling businesses to intelligently connect data, assets, and people, today ...

Pelorus Associates predicts that global demand for contact center and back-office workforce management solutions will reach $820 million in 2024, up from $605 million in 2019. Growth drivers include ...