In Workforce 4.0, employees expect some degree of remote work with greater flexibility and a focus on results, not time on the clock. With technology advancing so quickly, it can be hard to keep track ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

3. Ensuring that employees feel comfortable and get a personalized experience. We also want to create a workplace, which is more inclusive and accessible, irrespective of gender, physical condition, ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

AHA's 2026 Workforce Scan highlights six pressures that will define workforce strategy in the coming years: financial stress that limits flexibility; demographic shifts that increase demand; rapid ...

Amid a growing reliance on artificial intelligence (AI) and data analytics, energy and utilities workers must develop new skills. This transition is part of “Workforce 2.0,” and it necessitates full ...

Courtesy rendering.A view of the village center commercial corridor of the proposed Monitor Way development. Monitor Way development conceptual plan, October 2023 Urban planners talk a lot these days ...

Though barely a week in his new office, former State Sen. Greg Reed’s job has to do with filling other jobs - lots of others. Gov. Kay Ivey last year appointed the Jasper Republican to serve as her ...

Mayor Cavalier Johnson's administration is working on a plan to help finance "workforce housing" through property taxes from new apartment buildings. Workforce housing targets people who earn too much ...