When customers call a company's customer service hotline, they are sometimes met with a long wait time that can be frustrating and often impacts their feelings about a company in a negative way.

What is a super tech? A super tech is one who eats, sleeps, and breathes HVAC. He may be a contractor, manager, or technician, but, above all, he is a perfectionist. And his greatest enemy is the ...

Asynchronous code (async code) says: go do something while I do other things, then let me know what happened when the results are ready. Also known as concurrency, async is important in a variety of ...

Editor’s note: In the conclusion of a two-part series on callbacks, contractors share their solutions for reducing the percentage of callbacks. It can be difficult, if not impossible, to predict when ...