ServiceNow tacked agentic AI onto a largely unguarded legacy chatbot, exposing customers' data and connected systems.

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. Enterprise software has never lacked ambition. Every few years, ...

After a decade of methodically building cross-functional integration capabilities, ServiceNow is making its most assertive move yet—positioning a conversational AI interface as the orchestration layer ...

ServiceNow today launched the AI Experience (AIx), a contextually aware multimodal AI-driven user interface (UI) for its Now platform. Building on the ServiceNow AI Platform and with a foundation in ...