An interagency working group is putting together a catalog of service level agreement metrics that all federal agencies could use for commercial cloud contracts. Contracts DISA DOD When the Government ...

For years, organizations have relied on traditional security metrics to measure their risk posture. Service-level agreements (SLAs), issue closure rates, and compliance checklists dominate dashboards, ...

Service level agreements (SLAs) are a popular tool for measuring how well IT is providing service to its customers, the organization's business users. A new Forrester Consulting report based on a ...

What Is A Service-Level Agreement (SLA)? A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service. It is a contract ...