Salesforce’s Field Service Management platform now offers a consolidated solution, providing a single, comprehensive view of operations, so public sector entities can better understand the needs, ...

Salesforce today announced new AI-driven field service capabilities to help dispatchers, technicians, and field service leaders expedite time-consuming processes and increase operational efficiency.

Agentforce for Field Service automates scheduling, paperwork, and reporting — freeing skilled workers to focus on repairs, troubleshooting, and building customer relationships With pre-built topics ...

Available now, Salesforce has integrated Apple Business Messaging in Service Cloud so Salesforce customers can offer AI-assisted support, appointments, and purchasing. Salesforce also announced the ...