ATHENS, Greece, March 18, 2025--(BUSINESS WIRE)--Omilia, a leader in Conversational AI solutions, today launched Omilia Workforce AI™, available immediately. A groundbreaking Gen AI-powered call ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...

January-February 2026 The January 2026 issue of Supply Chain Management Review explores how rapid advances in autonomous ...

It has been 10 years since the Triple Aim was expanded to the Quadruple Aim (QA) to include “clinician well-being in the workplace” as a core health policy goal. This change came in response to the ...

Many small-business owners have a clear vision of what a quality workforce looks like. Concepts that come to mind include superior technical abilities, excellent communication, effective interpersonal ...

Quality Workforce Partnerships Strategies To Create a More Equitable Workforce Key features of two quality workforce partnerships offer lessons on how workforce intermediaries and employers can design ...

Healthcare quality has been misunderstood and underused for too long and is the missing component in most conversations about the challenges facing healthcare today. So states the National Association ...

Federal agencies are under mounting pressure to modernize their aging human resources and workforce management systems. According to the U.S. Office of Personnel Management (OPM), approximately 75% of ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...