As a business executive, you can likely point to a number of metrics currently being utilized in your company, all of which measure the effectiveness of various practices and processes—everything from ...

The metric dimension is a key invariant in graph theory that encapsulates the minimal number of reference points, or “resolving sets”, required to uniquely determine the position of each vertex within ...

Customer experience (CX) metrics programs are a critical component of any company’s CX efforts. Unfortunately, many programs fail to drive sufficient action. A CX metrics program is much more than a ...