Most restaurants today have implemented a rewards program to drive increased guest visits and spend. A strong rewards program provides a one-to-one channel for guest engagement, with data-driven ...

Over the years, we have consulted with many clients who have implemented idea programs as an integral part of their overall Innovation Agenda. The design and implementation of such programs must be ...

Donald Norman is rightly famous for his work on the psychology of design that encourages the development of products that are human-centered. Less well-known is his valuable work on emotional design ...

If the design of your software isn’t inclusive, users are being excluded. Before dismissing this as unimportant or rationalize that the majority of users do not require special considerations for ...

What does it take to make secure software? The Open Source Security Foundation (OpenSSF) has a few ideas (10 of them, in fact). This week at the OpenSSF Day Japan event in Tokyo, the nonprofit group ...

Young developers entering the business may hear a lot of principles and concepts thrown at them all at once. More seasoned developers being pulled into more leadership positions will hear business ...

Finally, consider guest behavior. Are you encouraging good behavior and discouraging bad behavior? The definition of good and bad behavior will vary for each concept, but good behavior at your brand ...