Troutman Sanders outsourced its help desk to Intelliteach to reduce the cost of support calls and avoid future costs in training and maintaining a dedicated staff. The firm measured success using five ...

“When we look at a help desk, we look at it as a 24/7 operation. That’s typically where our customers live every day,” says Sam Boggs, vice president of help-desk services for Siemens Business Systems ...

Outsourced trading desks may look similar on the surface, but the wiring underneath tells a different story. For buy-side firms, understanding how a desk is built - and who it’s built for - is key to ...

SAN FRANCISCO--(BUSINESS WIRE)--Moogsoft, the AI-driven observability leader, today announced that Global Mentoring Solutions (GMS), a leading North American provider of managed network operations and ...

After more than a decade of offshoring IT services to countries with lower wages, can CIOs afford to consider sourcing work stateside anymore? The answer, say outsourcing experts, is increasingly “Yes ...

New outsourced trading desk by UBS will look to cut costs and take the pressure off asset managers and hedge funds in the US. UBS has become the latest major market participant to launch an outsourced ...

BTON Financial, the independent outsourced dealing desk for asset managers, today announced the appointment of two senior executives to its management team. Charles Phan, an experienced hedge fund CTO ...