Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. The importance of body language in customer experience can be as ...

In Part 1 of this three-part series on “How Does Communication Work?” I introduced the distinction between kinesics (body language, including gestures, eye gaze, and facial expressions) and ...

In a world flooded with content, our silent signals often speak louder than our crafted words. Mastering nonverbal communication isn’t optional—it’s essential for leaders, sales professionals and ...

There are significant differences in the way that men and women use, and respond to, nonverbal cues. Many of the nonverbal cues commonly used by men put women at a disadvantage in situations involving ...