SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone has expanded its Federal Risk and Authorization Management Program (FedRAMP) ...

NICE inContact CXone Quality Management (QM) Pro helps operations leaders to target employee coaching and feedback to improve customer experience. Using an agent-centric approach to quality such as ...

NICE inContact, has rolled out the Fall 2020 release of NICE inContact CXone, delivering greater workforce agility for remote teams, deeper operational insights across all digital and voice ...

This was borne out of Nice's acquisition of InContact in 2016, with the goal of providing a holistic platform capable of serving a wide range of contact center infrastructure needs. Nice also provides ...

The global BPO customer went live in late 2014, and now has over 2000 agents on the inContact cloud platform. After experiencing the flexibility and scalability of the cloud first hand, the customer ...

Innovation advances CXone Agent for Salesforce with digital channel elevation and enhanced agent experience “Today’s customers expect only the best from each and every brand they interact with, every ...

NICE inContact this week released the Spring 2019 version of its CXone cloud-based contact center software. It features multiple artificial intelligence-powered updates for smarter customer and agent ...

NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Analytics, Workforce ...

Money transfer and payment services provider MoneyGram is based in Dallas, but its operations are global. The company has 11 contact centers around the world, staffed by 300 agents who are direct ...