Conventional wisdom and long-standing apparent research like NLP (neuro-linguistic programming) and Dale Carnegie’s book How to Win Friends and Influence People, would have us believe that building ...

Have you ever wondered why you don't get along with particular employees, why some members of your team don't follow to your instructions, or why, when you think you're approaching something correctly ...

Today I was trawling through YouTube looking for a video to complement this morning's post "10 Ways to Build Customer Rapport." Man alive, you wouldn't believe the trash that's posted on this subject.