Agentic AI advancements in ServiceMax AI accelerate work order execution and enable improvements in first-time fix rates Agentic AI advancements in Servigistics expand AI-driven intelligence for ...

SLM provides a holistic approach to service management, touching every aspect of customer service. As service operations have become more complex, and more important to the enterprise bottom line, ...

When Product Lifecycle Management (PLM) vendor PTC bought ServiceMax at the beginning of last year, one of the stated aims was to join up data from product design and engineering stored in PLM ...

Post-sales service is one area of the supply chain where profit potential still remains untapped by many manufacturers. But that may be changing with mounting evidence of its impact on a company's ...

The cost of maintaining an asset through it's lifecycle can be a significant investment. Coen Jeukens of ServiceMax breaks down the importance of service campaigns. It's common sense that owners of ...

Do you know SDN? Do you follow NFV? What about OSS? Those are yesterday’s acronyms. The new buzzword is LSO, and it’s going to be huge not only for carriers and other service providers, but also for ...

Many small businesses lack the IT expertise needed to optimize IT asset management and spending. That’s where partnership ...

Value stream alignment. Define value streams using the customer lifecycle to guide digital transformation and improve efficiency while prioritizing customer experience. Agile strategy approach. Use ...

IBM on Tuesday launched an on demand-flavored PLM (product life cycle management) service designed to help standardize the design practices and improve collaboration across the breadth of a ...

BOSTON, Sept. 30, 2025 /PRNewswire/ -- PTC (NASDAQ: PTC) today announced the availability of new service lifecycle management (SLM) AI offerings in its ServiceMax ® field service management solution ...