This could be controversial, but firms who require a CIA-level dossier on the client’s project and/or budget before they even are allowed to speak to someone on the phone seems backward to me. I ...

Imagine this scenario. Your procurement team starts Monday morning with 47 unread emails, a dozen Slack messages about urgent purchases, and three sticky notes from Friday's hallway conversations.

In the life cycle of a legal matter, little attention is typically paid to the intake process. In fact, many lawyers may be tempted to view intake as simply an administrative matter that someone else ...