Phone calls and letters are still going strong in debt collections, but outreach via digital channels such as text and emails is gradually creeping up. So is the use of artificial intelligence and ...

Financial institutions use artificial intelligence (AI) and machine learning (ML) models to reshape debt recovery. Although you probably haven’t noticed any changes yet — these technologies are ...

With federal oversight in retreat, deep-pocketed collection companies are aggressively pursuing down-and-out consumers who are struggling with record levels of credit card debt. Meanwhile, consumer ...

Collections is no longer a back-office clean-up function—it’s where credit risk, customer experience and regulatory scrutiny converge. RBI-linked disclosures put unsecured retail loans at about ₹15.1 ...

State and federal enforcement agencies continued to aggressively enforce consumer debt collection protections during 2023. In 2023, Goodwin tracked 22 enforcement actions related to debt collection ...