Andrew Bloomenthal has 20+ years of editorial experience as a financial journalist and as a financial services marketing writer. Natalya Yashina is a CPA, DASM with over 12 years of experience in ...

The threats to the local industry that’s keeping millions of our young people profitably employed have been festering for some time now. One of these is the threat of AI on the voice part of our BPO ...

Major business groups representing the Philippine outsourcing sector have pushed back against a US plan to bring customer ...

High Performance, a leading call center and business process outsourcing (BPO) company headquartered in Erbil, Kurdistan ...

The Department of Labor and Employment (DOLE) warned that higher tariffs and the proposed Keep Call Centers in America Act ...