Tom Dunlop is cofounder and CEO of Summize, a CLM solution, and a former General Counsel for high-growth technology companies. Mid-market companies are eager to harness the potential of artificial ...

You might be wondering, what is a knowledge center? Knowledge center software houses an online database of information to guide your customers to successfully use your products or services. The great ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

Creating a multilingual knowledge base in Freshdesk is a game-changer for businesses that serve a global audience. As companies expand their services worldwide, ensuring consistent customer support ...