The transformation of workplace communication presents both challenges and opportunities. Organizations that approach this ...

“We are committed to improving the way that businesses connect with customers through secure and compliant multimedia contact center and enterprise-wide digital communication channels,” said ...

The reality is that in spite of digital communication channels like email, instant messaging apps, and more, physical mail remains a critical component of business operations.

Off-channel communications—those that occur outside of approved corporate systems—can pose a considerable challenge for regulatory compliance, data security and overall business integrity.

Customers who need to contact the airline for changes to their flight will no longer be able to dial the helpline and will have to resort to the airline’s digital communication channels.

Veeva’s data suggests pushing inbound channels can increase digital engagement without cannibalizing in-person interactions. On average, 78% of HCP interactions are in person and 22% are digital ...

The Growth Of SMS In an era where digital communication channels are abundant, SMS marketing has emerged as a front-runner in business growth strategies. The channel is ubiquitous: With an ...

Data showed that building internal communication strategies, improving impact measurement and evaluation and introducing new digital communication channels were top priorities for organizations.

Dynamically changing technologies like the communication channels and devices your customers use from different places and browsers, are connected by the email address that is placed at the core.

The best practice in creating a digital front door to attract and retain patients is by building optionality into your patient communication channels and patient engagement strategy. There are many ...

Digital channels should be delivered with passion and personality so that agents can build relationships. Make sure you keep your real human relationships at the heart of your communications, so ...