MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Level AI today announced that it has been named a Gartner Cool Vendor for its exceptional contributions to the field of artificial intelligence and its ...

Throughout today’s ever-expanding universe of emergent businesses, customer support has become the most crucial differentiator for companies attempting to make their mark in their respective ...

AI can do a lot to improve customer service, such as handle high volumes of calls or requests for help, but be aware of the risks if not used properly. In our rapidly-evolving world, AI tools continue ...

Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based service arrangements. A service-level agreement (in particular, a ...

Not many apps have reached 100 million users. Usually, this feat takes years. Facebook hit this milestone in 5+ years and Snap did it in 3+ years. Then ChatGPT came along like a hurricane. It crossed ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...