NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

American dissatisfaction is rising on both ends of the customer service line. Nearly three-quarters of Americans say they've had product or customer service problems over the past year. That's ...