We know many of your clients are experiencing high call volumes as a result of the ongoing COVID-19 situation. In order to provide them with some helpful information during this time, we have ...

Twenty years ago, it became mainstream for industries like manufacturing and technology to shift from selling products to offering services — a trend aptly called ‘servitization.’ Rolls-Royce, one of ...

In today's competitive business landscape, the concept of customer centricity has become a foundational strategy for many toward achieving sustained success. However, when integrated with the ...

The cost of engaging a company for legal services or products is a substantial investment for the client. They expect—and deserve—a premium return. Throughout the 11-article "Lift Your Sales" series, ...

Although popular right now, AI is not always the answer to building products that result in customer success. In the world of software and apps, I believe that understanding client feedback is more ...

Electric utilities are under enormous pressure to reinvent their relationship with customers. Here's some lessons they can borrow from the high-tech world. Electric utilities have had a weak ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

I often see entrepreneurs fall into the trap of believing success means working harder than everyone else and chasing every single opportunity that comes their way. After two decades of running a ...

Customer success has become a fast-growing field in the tech industry as more companies seek to differentiate themselves from the competition with a personal touch. That said, there’s no one-size-fits ...

SAN FRANCISCO, May 20, 2019 /PRNewswire/ -- Technology companies are increasingly setting up customer success (CS) functions within their organizations to help customers achieve positive business ...